Applying the ADDIE model along the way, I iterated each step of my process until the content, the look, and the feel of the learning experience satisfy the expectation I have for this project.
How I arrive at the solution above? And what happen after that?
Part of the analyses conducted for the project
E.g. What do they have, how do they sales, and most importantly, their business goals and the timeline they target
Who the learners are, their personas, HOW they learn, what they like, what they do not like, their performance, their strategies for selling, the way they talk to customers
Crafting personas to tailor the content of the training, creating realistic scenarios-based learning experience, and developing characters in the immersive e-learning courses
Before creating from scratch any material, analysing what we currently have will allow optimal resources usage, evaluation, and avoid duplicated effort.
Based on the analyses, here is what going to happen next: designing the solution.
My full design and development process then started from: creating an action map → scenario development → drafting a storyboard → designing visual mockups → to building an interactive prototype and the full course.
Within each iteration and before moving onto the next stage, I had collaborated with the project sponsor Cloud9 Facial Manager for product information and approval. Once all approved, I fully developed the project with Articulate Storyline 360 and made final changes according to feedback collected.
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Split into 2 phases: trial launch and actual launch
Trial Launch
Get around 10 nominees who are good representatives from the learner pools from different teams (if applicable) and give advance access to the course. The trial nominees need to experience the e-learning course thoroughly and give thorough feedback using a form prepared in advance.
Actual Launch
After making necessary amendments and getting the approval
This is a concept project so the course itself was not subjected to evaluation. In the real world, I would evaluate the effectiveness of this learning solution by using the four levels of the Kirkpatrick Model: Reaction, Learning, Behavior, and Results.
Do note that the evaluation metrics, goals, and measurements have already been determined beforehand so that I could collect necessary data, which makes the evaluation phase possible here.
